Frequently Asked Questions

GetawayASAP wants you to have a great trip and a great shopping experience. If you have any questions on your trip or how to use this web site, this is the place to find your answers. And when you need it, a GetawayASAP customer service representative will be there to help.

We guarantee that this fare is the lowest available price on the web for this airline, on the date and times chosen.If you find a lower fare on the web within 24 hours of your reservation, we will pay you $10.00 USD per traveler.
Guarantee pay out rules:

• The flights times and dates have to be identical and be available.
• The flights times and dates have to be identical and be available.
• Please email us the web-site URL (cut and paste actual booking with cost) you found the comparative fare in. Include our booking confirmation number with your request.
• The $10.00 USD is paid only if you have made a paid booking on our web-site.
• The total cost comparison is done for the base air fare and taxes (not including service fees)
• The comparison has to be from a major recognized travel site only.
• Please email the details to customersupport@GetawayASAP.com

You may select your meal, if offered, while you’re purchasing your tickets online. Please note however, special requests are not guaranteed. If you have an existing reservation you may contact our customer service department OR call your airline directly. To get your airline phone number check the online directory click here.

You may select your seat assignments directly online or by calling the airline. Keep in mind some airlines are now charging for seat assignments and many airlines restrict pre-assigned seats. Bulk Head and Emergency Exit row seating are controlled by the airlines and in most cases cannot be pre-assigned; please call your airline to verify. You may call the airlines at the numbers listed here.

Most US domestic travel does not offer a child discount fare.

Any child under 2 years of age is considered an infant. For most domestic US flights infants travel for free (The infant will be held by the accompanying adult during the flight). If you want a seat for domestic US travel, you may purchase a separate ticket as an adult or child on our web-site or request a customer service representative to process a ticket for you.

Please note that when making a booking through our online system, if we have a child fare available for your trip, we will display those fares.

During the time between your flight search and purchase, the airline may have changed the fare or the fare may have sold out. Airfares change throughout the day based on demand for the flight; the airlines have the right to modify them at any time. We monitor these changes closely and make every effort to keep our fare displays as up to date as possible

You should find an answer to almost any question you might have in this section. However, if you need to speak with a travel consultant call us on 1-800-267-9315 from 9.30 am – 4.30 pm PST, Monday to Friday. A Phone fee will apply to bookings made offline.

Due to processing time, bookings can only be accepted online at least 3 business days in advance.

Yes, it is known as Open Jaw ticket. GetawayASAP.com has a unique booking engine that allows you to search fares which are Open Jaw on the outbound, inbound, or even double Open Jaw. Just select the Multi Destination Tab on the Flight Search screen, and insert the city codes as required.

Yes

No, Our discounted low fares require immediate purchase.

Yes, you can. Many airfares allow a stopover. Just click on the Multiple Destination tab on the Flight Search screen to check the fares, or you may send the request to us at customersupport@GetawayASAP.com and your GetawayASAP.com consultant will reply promptly with a fare quote.

You may book up to a total of 9 passengers. If you have more than 10 or more passengers, please send the request to us at customersupport@GetawayASAP.com

All Airfares are subject to change without prior notice and are not guaranteed until payment has been received by GetawayASAP.com and tickets have been issued. In the highly unlikely event of a data error causing an incorrect fare to display, we reserve the right to advise you of the correct fare within 24 business hours of your booking, at that stage you may decide to either pay the correct fare or cancel the booking.

Many airlines welcome unaccompanied minors on their flights you should call the airline to discuss its policies and services.

Here are some general guidelines about unaccompanied minors:

• Please be sure to check with your airline for specific policies and fees.
• Minors who are old enough (approximately ages 5-17*) can usually fly on nonstop, direct, or connecting flights, but are not accepted on the last flight of the day. The age depends on the airline's policies, so please check with the airline.
• Many airlines provide (or require) supervision service for minors from the time of boarding until the time the minor is met at the final destination. This is called unaccompanied minor service. Minors must be approved by the airline for this service.
• Unaccompanied minor service is often mandatory for children ages 5-14*, but optional for teenagers (ages 15-17). Age requirements depend on which airline they fly.
A fee is usually charged at check-in for unaccompanied minor service. Expect to pay $50 or more each way. With unaccompanied minor service, the airline will usually want to know who is meeting the minor at the destination. Proof of identification for the receiving adult is often required. Forgetting this required identification can cause unpleasant delays so make sure you know the airline's expectations.
• Reservations usually need to be for all segments of the minor's flight. Standby reservations are not allowed on any leg of the trip.

The airline tickets you purchased are non-refundable. If you want to simply cancel the flights, you can do so by contacting us but the airline will not refund your money.The airline you have selected may allow changes if you agree to pay the fees and follow the very specific fare rules. The airline charges a change fee per ticket, plus any difference in fare (depending on the flights you choose). Airline penalty fees begin at $100.00 per ticket and up along with an agency fee. Additional rules may apply:

• Travelers name cannot be changed
• Same airline must be used.
• Original reservation must be cancelled the day before the original departure date
• Other restrictions may apply such as routing, dates available etc.

When changing your ticket, a number of penalties may apply, including the following:

• Additional penalties imposed by the airline
• Additional charge resulting from a higher fare rate
• * A GetawayASAP.com service fee will apply for making the changes on your behalf

All reservations must be made in the EXACT name of the person traveling - no nicknames. For domestic and international travel the name on the reservation must be EXACTLY as it appears on the traveler's government issued identification.

If your paper airline tickets are lost or stolen, please contact us immediately. Our representatives will assist you in filing a lost ticket application. In most cases, the airlines require you to purchase replacement tickets at “today’s” fare.

If your original tickets are not used after a designated period of time generally 3 to 4 months, depending on the airline you will receive a credit for the purchase price of the replacement tickets, less the application fee. This fee varies by airline, but is typically $100.00 per traveler. Please note that these policies and fees are subject to change at any time.

Each airline has its own rules and policies for issuing replacement tickets. GetawayASAP.com is bound by these rules and policies and must adhere to them.

GetawayASAP.com makes attempts to notify you of flight changes via email. We are not always advised of these changes. It is best if you reconfirm your itinerary directly with the airline 72 hours prior to departure.

Once you have accepted a schedule change from the airline (either by speaking with a representative of the airline or with one of our agents), future changes, requested by you, will require payment of any applicable penalties and/or fees. If an airline has changed your flight schedule without your request, you will not be charged any fees or penalties for that change.

Tickets do not need to be reissued for all schedule changes.

If you have realized that your itinerary has the wrong date, please contact a GetawayASAP representative immediately. Penalty fees may apply

The email confirmation with a pending status means that the booking is still not confirmed with the airline and one of our experienced customer care agents is working on your booking and will be emailing you the confirmed itinerary within 24 hours.

Your paper ticket will be mailed out in 2-3 business days after ticketing has been completed, and we will confirm it by emailing you the courier’s tracking number. A $25.00 processing fee will apply on top of the FedEx fee. If you have not received your tickets and your flight will be departing soon, please contact us.

At the time of booking, you will be notified whether you are getting an e-ticket or a paper ticket. However, if the form of your ticket changes due to some technical reasons, we will notify you of the changes within 24 hours of your booking. Occasionally when booking multiple airlines that do not have ticketing agreements we must issue a paper ticket. An email will be sent to you.

Please log on to My Reservation enter your air reservation number and last name and your ticket information will be displayed.

Please call up the airline at the numbers listed here 72 hours prior to departure for international flights and 24 hours prior for domestic flights. Specify to the airline representative that you would like to reconfirm your booking. To help retrieve the booking, please have the following details ready: Name of passenger, Date and Time of Travel, Flight number and Ticket Number.

Partially used tickets usually do not have any value, but you may contact your airline directly as each airline has a different policy. Your unused ticket has no value under the circumstance where the traveler does not show on time to catch his flight. Hence, there is no left over value from the ticket. If the flight has been cancelled before departure, please get in touch with the issuing airline and re-book your new flight following your airline’s rules and restrictions. For further information on your airlines’ policy, please contact the airline directly. For your convenience you may check the required airlines phone number here.

An additional passenger can only be booked by making a new online booking. Since fares can change every day, we cannot guarantee the availability of the original prices or booking on the same flight.

Please contact us.

Ticket and Flight information

E-tickets, are offered by many major airlines, and allow you to travel without a paper ticket, eliminating the worry of leaving your tickets behind. GetawayASAP.com offers e-tickets when they are available

Bring government issued photo identification (such as a driver’s license or passport) to the airport.

E-ticketed passengers must have a printed boarding pass in order to proceed directly through security for check in at the gate. Customers with check-in baggage or E-tickets who do not have printed boarding passes must go to the ticket counter prior to going through security checkpoints.

We advise you to reconfirm flights 72 hours prior to the departure of your flight At the check-in counter present your itinerary and/or E-ticket number Present your passport, and visa for the destination country (if required). The visa requirements can be clarified with the Airline you are traveling on. For your convenience a list of airlines with their phone numbers is provided here