Frequently Asked Questions
GetawayASAP wants you to have a great trip and a great shopping experience. If you have any questions on your trip or how to use this web site, this is the place to find your answers. If you have additional questions, a GetawayASAP Customer Service Representative will be there to help CustomerSupport@GetawayASAP.com If you already have a confirmed booking always include your Air Reservation Number for faster service.
Please contact us by email to customersupport@GetawayASAP.com so that we can resend this, please check your Spam Folder incase it was directed there.
We accept US and Canadian issued credit or debit cards with a valid matching US or Canadian Billing Address. The credit or debit card must in the name of one of the travelers. We DO NOT accept third party or international credit/debit cards. We accept all major credit cards but some airlines have restrictions, if a particular type of card is not accepted by an airline, it will not be displayed as a payment option.
You may select your meal, if offered, while you are purchasing your tickets online. Please note however, special requests are not guaranteed. If you have an existing reservation you may contact our customer service department OR call your airline directly. To get your airline phone number check the online directory click here .
You may select your seat assignments directly online or by calling the airline. Keep in mind some airlines are now charging for seat assignments and many airlines restrict pre-assigned seats. Bulk Head and Emergency Exit row seating are controlled by the airlines and in most cases cannot be pre-assigned; please call your airline to verify. You may call the airlines at the numbers listed here.
Baggage information varies per airline, for the most up to date information and fees, you must go to your airlines website or call them directly at the numbers listed here.
A child fare is available for travelers 1 - 11 years old, if passenger turns twelve
during travel, an adult fare must be booked. Most US domestic travel does not offer
a child discount fare.
During the time between your flight search and purchase, the airline may have changed the fare or the fare may have sold out. Airfares change throughout the day based on demand for the flight; the airlines have the right to modify them at any time. We monitor these changes closely and make every effort to keep our fare displays as up to date as possible
We only accept bookings via our website www.GetawayASAP.com
No, our Company is online only.
You may make reservations via our website www.GetawayASAP.com 24/7. Our Customer Support Department are open Monday - Friday, 9.30am - 4.30pm PST
If you leave us a voicemail it must include your air reservation number, query, name and phone number, your call will be returned in the order it was received. The best way to reach our Customer Support Department during office hours is by emailing customersupport@GetawayASAP.com
Due to processing time, bookings can only be accepted online at least 3 business days in advance.
Yes, it is known as Open Jaw ticket. GetawayASAP.com has a unique booking engine that allows you to search fares which are Open Jaw on the outbound, inbound, or even double Open Jaw. Just select the Multi Destination Tab on the Flight Search screen, and insert the city codes as required.
No, Our discounted low fares require immediate purchase.
You may book up to a total of 9 passengers. If you have more than 10 or more passengers, please send the request to us at customersupport@GetawayASAP.com
All Airfares are subject to change without prior notice and are not guaranteed until payment has been received by GetawayASAP.com and tickets have been issued. In the highly unlikely event of a data error causing an incorrect fare to display, we reserve the right to advise you of the correct fare within 24 business hours of your booking, at that stage you may decide to either pay the correct fare or cancel the booking.
Yes, travel insurance is offered at time of booking, if not purchased then there
are links to add this in your confirmation emails or by clicking here
Yes, but each airline has varying policies and fees regarding unaccompanied minors,
these are not detailed on our website, we strongly recommend you call the airline
to discuss its policies and services.
We guarantee that this fare is the lowest available price on the web for this airline,
on the date and times chosen.If you find a lower fare on the web from another on-line
travel website within 24 hours of your GetawayASAP reservation, we will pay you
$10.00 USD per traveler.
Please email the details and screen shots to customersupport@GetawayASAP.com
Please call up the airline at the numbers listed here 72 hours prior to departure for international flights and 24 hours prior for domestic flights. Specify to the airline representative that you would like to reconfirm your booking. To help retrieve the booking, please have the following details ready: Name of passenger, Date and Time of Travel, Flight number and Ticket Number. All current information for your flight will also display via the My Reservation link on our website.
My confirmation shows 'Paper Ticket' and I have not yet received any paper ticket. When will I receive my paper ticket?
Your paper ticket will be mailed out in 2-3 business days after ticketing has been completed, and we will confirm it by emailing you the courier's tracking number. A $25.00 processing fee will apply on top of the FedEx fee. If you have not received your tickets and your flight will be departing soon, please contact us.
E-tickets, are offered by many major airlines, and allow you to travel without a
paper ticket, eliminating the worry of leaving your tickets behind. GetawayASAP.com
offers e-tickets when they are available
Please notify our reservations department by email:customersupport@GetawayASAP.com after you have spoken to your Credit Card Company so that we can attempt to process your reservation again. Your reservation will be cancelled automatically unless you contact our reservations department and provide valid payment. Prices and Flights are not guaranteed until ticketed. If you receive this email outside of our office hours, please rebook on our website with the correct information.
Please notify our reservations department of the correct billing address by email:customersupport@GetawayASAP.com if you are unsure of the correct address, please verify this with your bank. Your reservation will be cancelled automatically unless you contact our reservations department to correct this during office hours. Prices and Flights are not guaranteed until ticketed. If you receive this email outside of our office hours, please rebook on our website with the correct information.
All change requests must be emailed to customersupport@GetawayASAP.com at least 24 hours prior to your scheduled departure during office hours, request must come from the email address entered at time of booking, changes are not confirmed until a confirmation email has been sent in reply. Not all tickets are changeable. The airline you have selected may allow changes if you agree to pay the fees and follow the very specific fare rules. The airline charges a change fee per ticket, plus any difference in fare (depending on the flights you choose). Airline penalty fees start at $250.00 per ticket and may go up. An agency fee to change the ticket will also apply. Additional rules may apply:
If you have a last minute change request you must contact your airline directly.
When changing your ticket, a number of penalties may apply, including the following:
Penalties fees can range from $250.00 - $600.00 in most cases. These vary depending on airline and type of ticket.
Please forward all change requests to our ticketing department by e-mailing them at customersupport@GetawayASAP.com from the email address entered at time of booking. Unfortunately, we cannot accept change requests via telephone. Please contact us as soon as possible if you have made a mistake, we may be able to cancel and refund your tickets in full, if within the airlines permitted time frame. If outside of this we must charge the appropriate airline fees plus fare difference.
Name changes are NOT permitted. All reservations must be made in the EXACT name of the person traveling - no nicknames. For domestic and international travel the name on the reservation must be EXACTLY as it appears on the traveler's government issued identification.
If purchasing a flight itinerary with multiple flights you must take all flights, if you miss any of the connecting flights, all remaining flights will be automatically cancelled by the airline per 'no show' rule. Your ticket will then have zero value.
Partially used tickets usually do not have any value, but you may contact your airline directly as each airline has a different policy. Your unused ticket has no value under the circumstance where the traveler does not show on time to catch his flight. Hence, there is no left over value from the ticket. If the flight has been cancelled before departure, please get in touch with the issuing airline and re-book your new flight following your airline's rules and restrictions. For further information on your airlines' policy, please contact the airline directly. For your convenience you may check the required airlines phone number here.
An additional passenger can only be booked by making a new online booking. Since fares can change every day, we cannot guarantee the availability of the original prices or booking on the same flight.
An infant can only be added to an existing reservation by your airline directly.
GetawayASAP.com makes attempts to notify you of flight changes via email. We are
not always advised of these changes. It is best if you reconfirm your itinerary
directly with the airline 72 hours prior to departure.
All cancellation requests must be emailed to
customersupport@GetawayASAP.com at least 24 hours prior to your scheduled
departure during office hours, requests must come from the email address entered
at time of booking , cancellations are not confirmed until a confirmation email
has been sent in reply. Most tickets are non-refundable, but you may be able to
make a change to the booking or hold a credit with the airline. Airline penalty
fees begin at $250.00 per ticket and up along with an agency fee.
Refunds can take between four - six weeks.
Most airlines do not waive fees even if changing or cancelling due to a medical reason, please contact customersupport@GetawayASAP.com and we will look at the individual rules on your ticket. If you need assistance outside of our office hours you must contact your airline directly.
Most airlines will work with you if there has been a death in the family, they will require a copy of the deceased's death certificate. Please email customersupport@GetawayASAP.com and we will look at the individual rules on your ticket and advise if we can process a refund or change with a copy of the death certificate. If you need assistance outside of our office hours you must contact your airline directly.